Effective Date: October 29, 2024
Thank you for shopping with Calmroller. We are committed to ensuring that our customers have a positive experience with our aromatherapy roller sets. Please review our Refunds and Returns Policy below to understand the process, conditions, and timeframes for returns and refunds. Should you have any questions, feel free to contact us.
1. General Return Policy
If you are not completely satisfied with your purchase, we offer a hassle-free return process. You may return eligible items within 30 days of receipt for a full refund or exchange, subject to the conditions outlined in this policy. Please note that original shipping fees are non-refundable.
2. Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unaltered, and in its original packaging.
- The item must be in the same condition as when you received it, including all original tags, labels, and documentation.
- Proof of purchase (such as an order confirmation or receipt) is required to process the return.
Note: Products that have been used or show signs of wear are not eligible for return.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at SpeedyHero12345@gmail.com with your order number, reason for return, and a description of the item.
- Approval: We will review your request and respond within 2-3 business days. If approved, we will provide detailed instructions on how to return the product.
- Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item’s safe return.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email once your return has been processed.
- Refund Process: Approved refunds will be processed within 7-10 business days to the original payment method.
- Original Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to an error on our part (such as a defective or incorrect item).
- Return Shipping Costs: If you are returning an item for a reason other than defect or error, you are responsible for return shipping costs.
5. Exchanges
If you would like to exchange your item for a different product:
- Product Availability: Exchanges are subject to product availability. If your requested item is unavailable, we will issue a refund instead.
- Exchange Process: Please follow the same steps under “Initiating a Return” and specify that you wish to exchange the item.
- Additional Shipping Costs: You will be responsible for any additional shipping costs associated with the exchange.
6. Damaged or Defective Items
If you receive a defective or damaged item:
- Contact Us within 7 days of receipt at SpeedyHero12345@gmail.com with your order number, description of the issue, and, if possible, photos of the damage or defect.
- We will arrange for a replacement or issue a full refund, including any shipping costs you incurred for returning the defective item.
7. Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, such as:
- Items that have been used or altered
- Custom or personalized orders
8. Customer Support
If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact us:
- Email: SpeedyHero12345@gmail.com
- Address: USA
We appreciate your understanding and cooperation. This policy is designed to be fair to both our customers and our business. Thank you for choosing Calmroller.